Customer Health and Safety 2016 | 416-2

Incidents of non-compliance concerning the health and safety impacts of products and services

There were no breaches of safety or health regulations in relation to our products at Symrise in 2018.

The intensive cooperation between the regulatory departments, the purchasing departments and sales ensures that no violations or complaints arise in connection with health impacts. Legislative changes are promptly implemented through the intensive cooperation of these areas and using a proactive approach, supported by robust product and consumer-protection processes. This approach has been very favorably received by customers.

All customer complaints regarding quality and service are carefully reviewed. If necessary, measures are taken and their execution is carefully monitored. In a monthly report, the responsible individuals are informed about the development of complaints and their processing.